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Knowledge Base

VPS Control Panel

Our guides will equip you with all the information you need to streamline the management of your virtual server using our VPS Control Panel. The straightforward steps and insightful tips will enhance your server management, empowering you to focus on your busi...

DirectAdmin

Billing Assistance

Web Development

Miscellaneous

SSL Certificates

Pre-sales Questions

Emails

General Troubleshooting

The General Troubleshooting section in our knowledge base is dedicated to helping you resolve common issues and challenges you may encounter when using various software. This comprehensive resource covers a wide range of topics, from operating systems to appli...

VPS CP API Manual

The VPS API manual offers programmers documentation and examples for working with our VPS Control Panel.

vps control panel

VPS CP User Manual

The User Manual provides comprehensive documentation on how to use the VPS Control Panel.

DirectAdmin Troubleshooting

DirectAdmin Troubleshooting focuses on resolving issues specifically related to the DirectAdmin web control panel. It provides in-depth guidance for handling common DirectAdmin errors, configuration challenges, and management tasks for reseller accounts, user ...

VPS CP Troubleshooting

VPS Control Panel Troubleshooting focuses on addressing common issues and challenges encountered by our users in the control panel designed for managing their Virtual Private Servers (VPS). This resource offers detailed guidance on handling errors, configurati...

Contacts

Pre-sales Questions

Questions related to our contacts.

Legal

Pre-sales Questions

Accessing Your Virtual Server with VNC: A Comprehensive Guide

VPS CP User Manual

This chapter aims to provide a detailed guide on how to use VNC Viewer to access and manage your Virtual Server. It will cover topics such as enabling VNC, launching the VNC client, and using VNC Viewer to control your Virtual Server. The chapter may also i...

Getting Started with Virtual Server Management: An Introduction to the VPS Control Panel

VPS CP User Manual

Troubleshooting Bounced Emails

Emails

This chapter provides an overview of the common reasons why emails can bounce back to the sender, as well as the steps you can take to troubleshoot and resolve these issues. Whether you are sending emails to individuals or to a large list of recipients, it can...

Request a Callback for Personalized Support

Pre-sales Questions Contacts

Unfortunately, due to the high volume of work, we are currently unable to offer callbacks. We appreciate your patience and understanding during this time. We are dedicated to providing you with high-quality customer support. While our main support channels ...

Can I use CentOS 6 x64?

Pre-sales Questions

With our unmanaged services, such as unmanaged VPS, VDS, or dedicated servers, you have the freedom to use any operating system you prefer. However, please note that CentOS 6 has reached its End Of Life (EOL) and is no longer recommended for production use. ...

Where Should I Register My Domain Name?

Pre-sales Questions

It's essential to choose the right company for registering your domain name. While you may be tempted to opt for the cheapest option, remember that you often get what you pay for. We recommend registering your domain with a trusted and reputable company. If y...

How Does the Live Chat work?

Pre-sales Questions Contacts

Our live chat feature is readily available to assist you with any inquiries or issues you might encounter. We are operational during our standard business hours, from Monday to Friday, excluding holidays. We appreciate that certain concerns may necessitate ...

Can I Contact You via Snail Mail?

Pre-sales Questions Contacts

Thank you for your interest in contacting us! We're glad to assist you in any way we can. To reach us, we have a few convenient options available that you can choose from. If you have any inquiries, we recommend contacting us through our ticket system, email,...

Customer Expectations When Using Our Best-Effort Support

Pre-sales Questions

This article outlines customer expectations when using our best-effort support and explains how it works. Customer Support Without a Professional Plan Except for issues that fall directly within our responsibility and services associated with a professional ...

Do You Accept Adult Content on Your Servers?

Pre-sales Questions Legal

We prioritize following the law of the land. Therefore, we permit adult content on our servers only in countries where it is legal. We assure you that if this changes, we will update this article accordingly. We occasionally receive messages from concerned in...

pre-sales questions
legal

Understanding Our Network and Policies Regarding DDoS Attacks

Pre-sales Questions Legal

We take the issue of distributed denial of service (DDoS) attacks very seriously. It is not permissible to use our network to perform such attacks. If we discover that our network is being used unlawfully to conduct DDoS attacks, we will suspend the offending ...

pre-sales questions
legal

Do You Provide Real-Time Support Through Live Chat?

Pre-sales Questions

Yes, we offer real-time support via Live Chat and Telegram, primarily to address complex inquiries, urgent technical issues, or concerns that require dedicated assistance. For non-urgent support requests, we typically schedule a session with a support speciali...

How do I pay using Webmoney?

Billing Assistance

If you have a PaySpark Mastercard associated with your Webmoney account, you can easily use the credit card payment method to pay for our services. However, if you face any issues while using your PaySpark Mastercard directly, don't worry! We have another opt...

How Can I Upgrade or Downgrade My Service?

Billing Assistance

We're thrilled to let you know that upgrading or downgrading your service is a breeze through your client area! To get started, simply log in to your client area and head to the Services section. From there, click on the "Manage" button next to the service yo...

How do I pay using Skrill (formerly Moneybookers)?

Billing Assistance

If you have a Skrill Visa® Prepaid Card, you can easily pay for your services with our Credit Card payment method, without any hassle. This is a convenient way to manage your payments and keep your services running smoothly. Please note that currently, it is n...

How Can I Request a Refund?

Billing Assistance

We're sorry to hear that you're considering canceling your service with us. We truly value your business and would like to address any concerns or issues you may be experiencing. If there's anything we can do to improve your experience, please don't hesitate t...

Why is Your Service Suspended and How to Get It Back Online?

Billing Assistance

If you are experiencing a service suspension, we're here to help! Let's start by checking the bandwidth usage of your service. If your service still has available bandwidth, it's possible that a late payment in our billing system is causing the issue. To con...

What happens if my service is suspended or terminated due to unlawful conduct?

Billing Assistance

We take the security and well-being of our platform very seriously, and we want to make sure that our services are always being used for lawful purposes. In the rare case of unlawful conduct, such as DDoS attacks or spamming, we may need to suspend or terminat...

How to include any of our services as part of a contract?

Billing Assistance

Incorporating our services into a contract is simple and hassle-free. With our services, you can set up the necessary features and forget about them, depending on the type of contract you have with your customer. You can pay for the services in advance, for ex...

How Can I Manage My VPS, Virtual, or Cloud Server Through the Client Area?

Miscellaneous

This article provides step-by-step instructions for managing your server using the client area. Please note that these instructions assume you're accessing the client area from a laptop or computer screen. Start by logging in to your client area. Next, nav...

Where Can I Find My Backups?

Miscellaneous

The location of your backups depends on the service you've purchased. Reseller or Web Hosting Service with DirectAdmin (with JetBackup plugin) If your web hosting service utilizes the JetBackup plugin, you can find your backups by following these steps: L...

How to Address Mobile Usability Issues Detected on Your Website

Web Development

We understand that having a functional and visually appealing website is crucial for any business. As a web hosting provider, we're fully aware that website owners may face some common issues that can impact their website's design and functionality. It's not ...

Why Google AdSense is Showing Ads Intermittently

Web Development

If you're experiencing an issue with AdSense, it's understandable that you might wonder whether it's related to the hosting service you're using. However, we want to assure you that AdSense is a third-party service, and the issue you're experiencing shouldn't ...